Troubleshooting

Here are some common issues and tips for resolving the issue.

Content Security Policy

If you use a restrictive Content Security Policy on your site, you may need to add additional rules to allow JavaScript associated with TrustedSite Certification to function.

The site's set of CSP rules required should include the following, in addition to the existing rules needed for your site content:

Content-Security-Policy: script-src-elem https://cdn.ywxi.net; style-src-elem 'unsafe-inline' https://cdn.ywxi.net; img-src https://cdn.ywxi.net; connect-src https://s3-us-west-2.amazonaws.com; frame-src https://www.trustedsite.com;

Crawler Issues

If you are experience issues with the TrustedSite crawler being blocked, you may need to add the following User-Agent to your Intrusion Protection System allowlist:

Mozilla/5.0 (compatible; TrustedSite/1.0; +http://www.trustedsite.com/crawler)

Dynamic Pages

If you're having issues with inline trustmarks not loading when added dynamically, you can add data-rescan="1" to your main code. It will continue checking after page load for the presence of the TrustedSite inline trustmarks.

<script src="https://cdn.ywxi.net/js/1.js" data-rescan="1" async></script>l